Special Needs

Prior information is vital for these passengers with special needs. Newshore will provide assistance at check-in, boarding and departure.

You can request a Special assistance before and after your flight. Thank you in advance for letting us know your request upon booking, via Manage My Booking

Information for customers with medical conditions or requiring special assistance on flyadeal

We have listed the most frequently requested services and information on how to request them on this page

Customers with Reduced Mobility
If you require wheelchair assistance in the airport and to the door of the aircraft simply add our Wheelchair Service when booking your flight online.

Once this service is added please check-in at the counter at least ninety (90) minutes before your scheduled departure time and inform our team that you have booked the service, they will provide you with a wheelchair and escort from the check-in counter to the departing aircraft, and from the aircraft to the arrivals hall after landing.

If you are travelling with your own manual folding wheelchair, this should be checked in as hold baggage. No additional fees will be charged, and you can collect it from the baggage carousel on arrival.

If you are travelling with an electric wheelchair, or require additional support during your trip, for example Customers who require one-to-one care onboard or are unable to walk from the aircraft door to their seat, you must call us before booking, and at least 48 hours in advance of your planned travel as we may need to make additional arrangements for you. These services are not available on demand and must be pre-booked with our Customer Engagement Centre.

If we are unable to confirm your requested date or time, we will offer you alternatives for your booking.

Hearing and Visually Impaired

We are unable to provide any assistance in the airport, so you must travel with a companion. Please inform us of your condition when booking by simply clicking on the relevant service on our web booking page, our cabin crew will then be aware of your requirements onboard.

Medical Equipment

Advance arrangements may need to be made if you must travel with stretchers, dialysis machines, portable oxygen cylinders and / or other medical equipment, please call our Customer Engagement Centre to request your booking at least 48 hours before your planned travel so we can check availability.

Crutches and Plaster Casts

You can take modern collapsible crutches onboard in addition to your Cabin Baggage allowance, however, during flight, they must be stowed in the overhead bins to avoid inconveniencing other Customers.

As we have limited space in the cabin we are unable to accept non-collapsible crutches to be carried with you in the Cabin.

If you have a half leg or full/half arm plaster cast we will try to make your journey as comfortable as possible, however, your plaster cast must be at least 48 hours old and. In addition, a medical certificate will be required before you are allowed to board, the certificate must be signed by a doctor, not a nurse, confirming you are ‘fit to fly’.

Contagious Diseases

The comfort and health of all Customers is a priority for us, so we follow internationally accepted rules for the acceptance of Customers with contagious or transmittable diseases.

Customers suffering from any of the below must travel with a medical certificate, signed by a doctor, not a nurse, confirming they are not infectious and that the time restrictions as detailed below have been met

Chickenpox At least five (5) days after the first spots appear
German Measles (Rubella) At least five (5) days after the onset of the rash
Measles At least four (4) days after the onset of the rash
Mumps At least nine (9) days post swelling
Scarlet Fever At least one (1) day after appropriate treatment
Whooping Cough For three (3) weeks after the onset of the Whoop. However, the Customer may travel after five (5) days from the commencement of the appropriate treatment
Tuberculosis Customers with Tuberculosis will not be accepted for travel until their medical practitioner can certify they are not infectious